Welcome to Centrebound
Whether you are looking to reduce costs, increase revenue, grow customer loyalty, improve customer service or monitor regulatory compliance, we offer a range of Quality Assurance & Mystery Shopping Solutions and Services. Centrebound provides cost-effective, independent and expert monitoring and feedback on your multi-channel customer interactions.
5 Reasons to Outsource your QA
Bespoke QA solutions that drive positive experiences.
Software & Reporting Solutions
Bespoke and off the shelf quality and reporting solutions.
Contact Centre Mystery Shopping
Our expert nationwide customer experience services.
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Providing quality and mystery shopping solutions since 2013.
Independent Quality Assurance Experts
Centrebound provides bespoke Quality Assurance services to companies throughout the U.K. Delivering expert, flexible and cost-effective support to enhance their customer’s experience.
Services we provide
- Inbound & outbound quality assurance monitoring
- Email quality assurance monitoring
- Webchat / Livechat quality assurance monitoring
- Social media quality assurance monitoring
- Compliance & adherence monitoring (e.g. FCA)
- Quality Assurance consultation
- Training and feedback sessions
- Bespoke M.I. and reporting packages
- Online reporting
- Call recording systems
- Onsite QA consultation
Benefits
- Cost effective and efficient outsourced service
- Independent and objective feedback for staff
- Improved customer satisfaction and quality
- Flexible and reliable quality monitoring
- Increased sales and revenue
- Customer retention improved
- Compliance and adherence to regulatory standards increased
- Detailed and bespoke Management Information packages
Contact Centre Quality Assurance
Quality Assurance (QA) is a business process that ensures products and services meet an internally agreed standard.
In the contact centre, QA usually refers to monitoring agents’ interactions with customers, making sure processes are followed and seeking improvements.
The quality of service provided to customers is the priority of any company. Having an expert team monitoring and providing feedback is essential. Outsourcing your Quality Assurance to Centrebound offers the ideal way to do this.
If you are interested in what makes a best practice quality assurance solution or want some QA tips, please take a look at Centrebound’s own Seven ‘C’s of Contact Centre Quality Assurance.
If you would like to learn more about how outsourcing your contact centre QA can help your business, please see our customer’s Top Five Reasons to Outsource Quality Assurance.