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MoneyPlus Selects Centrebound for Contact Centre Quality Assurance

Centrebound Contact Centre QA proudly announces a new client partnership with MoneyPlus to provide outsourced Contact Centre Quality Assurance services.

MoneyPlus offers debt advice and expertly managed debt management solutions, helping people overcome their troubles with debt. The partnership forms part of MoneyPlus’ ongoing commitment to providing customer service excellence and strengthen the performance of their operations. Centrebound help ensure contact centre service quality is being delivered in accordance with regulatory requirements including the FCA (Financial Conduct Authority), as well as meeting MoneyPlus’ internal processes and requirements. This is done by carrying out call grading and monitoring using measures configured and agreed with MoneyPlus.

MoneyPlus pride themselves in providing the highest levels of customer service and aim to help customers not face debt alone. They provide debt advice as well as managed debt solutions including Debt Management Plans, Debt Consolidation Loans, Individual Voluntary Arrangements, Debt Respite Schemes and more.

Deen Khan, Head of Business Performance at MoneyPlus stated “From the moment I engaged with Centrebound, it was evident that I was partnering with a company that prioritises excellence, professionalism, and a deep commitment to their clients’ success.

Centrebound’s Quality Assurance team has consistently exceeded my expectations. Their attention to detail and dedication to delivering high-quality results have made a profound impact on our business.

The expertise and reliability of Centrebound’s team are truly commendable. They have developed a thorough understanding of our industry, and their insights have proven invaluable in identifying and rectifying potential issues. Their proactive approach to quality assurance has saved us both time and resources, allowing us to focus on what we do best.

Furthermore, the communication and collaboration with Centrebound have been outstanding. They are responsive, transparent, and always willing to go the extra mile to address our specific needs. It’s clear that they take great pride in their work and genuinely care about their clients’ success.”

Laraine Geddes, Centrebound Sales & Marketing Director said, “It’s testament to MoneyPlus’ commitment to providing excellent customer service they have chosen to work with Centrebound. We help them ensure their team are delivering the very best customer service, whilst also ensuring they are meeting their regulatory compliance commitments.”

Outsourcing all or part of the contact centre quality assurance function has several benefits, including reducing costs, improving quality, objectivity, reliability and flexibility.