Quality Assurance
Centrebound provide bespoke Quality Assurance services to companies throughout the U.K. By delivering expert, flexible and cost-effective quality assurance support, we help companies improve their compliance and their customer service.
Services we provide
- Inbound & outbound quality assurance monitoring
- Email quality assurance monitoring
- Web chat / Live chat quality assurance monitoring
- Social media quality assurance monitoring
- Compliance & adherence monitoring (e.g. FCA)
- Quality Assurance consultation
- Training and feedback sessions
- Bespoke M.I. and reporting packages
- Online reporting
- Call recording systems
- Onsite QA consultation
Benefits
- Cost effective and efficient outsourced service
- Independent and objective feedback for staff
- Improved customer satisfaction and quality
- Flexible and reliable quality monitoring
- Increased sales and revenue
- Customer retention improved
- Compliance and adherence to regulatory standards increased
- Detailed and bespoke Management Information packages
Contact Centre Quality Assurance
If you would like Centrebound to provide you with a QA package that suits your business, please contact us.