Outsourcing Quality Assurance and Compliance Services
As the new fiscal year approaches, many senior contact centre managers will be faced with the challenge of reducing costs whilst continuing to improve process compliance and customer experiences. Since 2013, Centrebound has been helping contact centres achieve both through the outsourcing of call centre quality assurance and compliance services to our team of Quality Assurance Executives based in Manchester city centre. Below we have illustrated a cost-saving example for medium sized contact centre of 150 Agents. If you would like to learn more about Centrebound or have an initial chat about how we can help you with your 2019-20 quality objectives, please get in touch with me directly.